An organic, hormone-free vulva balm that relieves dryness and discomfort.
SHIPPING POLICY
SHIPPING POLICY - THE BASICS
Orders placed on vaginalbalm.com ship via our courier partners (ie. The Courier Guy, etc.).
At this time, we ship only within South Africa, go to “International Orders Page” for more information
We are currently unable to ship to P.O. boxes.
Please note that we are unable to accept international billing addresses or P.O. box billing addresses currently.
Please review your shipping information at checkout to prevent any errors or delays in shipping. If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at nikki@fairseat.net We will make every effort to ensure the correct delivery of your order.
Please note that address changes may result in additional charges.
How much will my delivery cost?
Cape Town and close surrounding areas (15km radius)
R40 any size order
Main Centres e.g., Gauteng, Port Elizabeth, Bloemfontein, Pietermaritzburg, KZN coast (from Richards Bay to Durban to Port Edward)
R90 any size order
Regional Areas e.g., Limpopo, Mpumalanga
R90 any size order
Remote Areas e.g., remote farms, mines
R200 any size order
*Courier Partners (ie. The Courier Guy, etc.) business days are Monday through Friday, excluding public holidays.
Shipping time applies to the transit time, but does not reflect the processing time to prepare, pack, and ship your order from our warehouse. Orders are typically processed in 24-48 hours, Monday through Friday, excluding public holidays and weekends.
If you have any additional shipping questions, please contact nikki@fairseat.net
How long does delivery take?
We dispatch all orders, unless otherwise stated, within one working day of receiving payment into our accounts. If you pay via credit card, we receive this payment automatically as soon as you have paid. If you pay via EFT or bank deposit, your order will only be dispatched within 24 hours of your payment clearing.
Courier delivery takes 1 – 5 working days depending on the order's destination.
Deliveries are made Monday to Friday between 9am – 5pm.
There are no deliveries on weekends or public holidays.
Main city centre delivery takes 1 – 5 working days.
In remote areas deliveries can take up to 7 working days.
Your delivery address should be at an address where somebody you trust will be available to accept your order at any time. Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Unforeseen circumstances, for example, adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, therefore a 'late' delivery is not grounds for a refund or cancellation of the order. However, if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.