REFUND POLICY

Refund Policy

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Our Commitment to Customer Satisfaction

At Vaginal Balm, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we have developed this refund policy to address such situations.

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Refund Eligibility

Due to the nature of our product containing natural oils and being intended for intimate use, we are unable to accept returns of opened or used products for health and hygiene reasons.

However, we offer refunds in the following circumstances:

1. Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact our customer service team within 7 days of delivery with photos of the damaged product and packaging.

2. Incorrect Items: If you receive an item different from what you ordered, please contact us within 7 days of delivery.

3. Allergic Reactions: If you experience an unexpected allergic reaction to our product, please discontinue use immediately and contact us. You may be asked to provide medical documentation to support your claim.

4. Delivery Issues: If your order never arrives or arrives significantly later than the estimated delivery date, please contact our customer service team.

 

How to Request a Refund

To request a refund, please complete the form below with the following information:

1. Your order number

2. Date of purchase

3. Reason for requesting a refund

4. Any relevant photos or documentation to support your request

We will review your request and respond within 5 business days.

 

Refund Process

Once your refund request is approved:

1. We will process the refund to your original payment method within 7-10 business days.

2. You will receive an email confirmation once the refund has been processed.

3. Depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to appear in your account.

 

Exchanges

We do not offer direct exchanges. If you would like a different product, please request a refund (if eligible) and place a new order for the desired item.

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Shipping Costs

In cases where a refund is approved due to our error (damaged, defective, or incorrect items), we will refund the original shipping costs. In other cases, shipping costs are non-refundable.

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We reserve the right to amend this refund policy at any time. Any changes will be posted on this page.